Refund & cancellation policy

Last updated: 13 October 2026

This policy covers Fiitmit Pro subscriptions sold by Fiitmit (“Fiitmit”, “we”). It should be read with our terms of use.

Subscriptions

• Fiitmit Pro is a digital subscription. In India it costs ₹599 per month or ₹4,999 per year. Elsewhere, your local price is shown before you pay.
• Paid with Razorpay (UPI, card, netbanking or wallet, on fiitmit.com/pro or in the app): by default a subscription with AutoPay (UPI AutoPay, card or e-mandate): you're charged the same amount every month or year until you cancel, and you're notified before each charge. Cancel auto-renew anytime from My plan on fiitmit.com/pro or in the app (Profile → Fiitmit Pro); Pro stays active until the end of the period already paid. If we offer a one-time payment instead, it's clearly marked and doesn't renew.
• Paid with Google Play or the App Store: an auto-renewing subscription that renews at the end of each month or year until you cancel.
• Eligible new users can start a 7-day free trial in the app. Cancel before the trial ends and you won't be charged.
• The free plan stays free. It doesn't need a card.

Cancel any time

You can cancel whenever you like. Pro stays active until the end of the period you've already paid for, and you won't be charged again.

• Paid with Razorpay: nothing to cancel. Your Pro period simply ends on the date shown under My plan, and you're never charged again unless you choose to buy another period.
• Paid with Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Fiitmit → Cancel.
• Paid with the App Store: Settings → your name → Subscriptions → Fiitmit → Cancel.

Deleting the app or your account doesn't cancel a Google Play or App Store subscription. Please cancel it there too.

Refunds

• First payment (Razorpay): if you're not happy, ask for a full refund within 7 days of your first payment for Pro, as long as you haven't made substantial use of Pro in that time. Substantial use means, for example, heavy use of the AI coach or AI nutrition beyond what a short trial would involve.
• Later payments: payments for further Pro periods aren't usually refundable. If you bought one by mistake and haven't used Pro since, write to us within 7 days and we'll look at it fairly.
• Duplicate or failed payments: if you were charged twice, or charged but Pro didn't switch on, we'll fix it or refund the extra charge in full.
• Google Play and App Store purchases: refunds are handled by Google or Apple under their own policies. You can request one from them directly. We're happy to help if you get stuck.

Nothing in this policy limits refund rights you have under consumer law (including the Consumer Protection Act, 2019 in India, and the 14-day cancellation right for UK and EU consumers described in our terms).

How to ask for a refund

Email support@fiitmit.com from the email address on your Fiitmit account (or tell us the mobile number you log in with). Include your payment ID (it starts with pay_ and is on your receipt) and the reason.

We reply within 2 working days. Approved refunds are sent back to the original payment method and usually reach you within 5–7 working days, depending on your bank. When a refund is approved, Pro is switched off on your account.

Contact

Fiitmit, Lucknow, Uttar Pradesh, India · support@fiitmit.com